Conversion Updates

Enhancing Your Experience, One Step at a Time!

Dear Customer, 

At Partners Bank, we believe we are better together. Being your trusted partner means listening to your needs, investing in the future, and continually looking for ways to provide you with a better banking experience. 

To help us better serve you, we are pleased to announce that we will be implementing an upgrade to our core banking technology platform beginning Friday, November 6, 2026, through Monday, November 9, 2026. Our branch at 942 Highway 49 West Helena, AR will be closed November 7, 2026. 

While much of this work will take place behind the scenes, there will be temporary impacts to certain services during the conversion. We understand how important access to your account is, and our team is working diligently to make the transition as smooth as possible.  

Below is a summary of what you can expect during this transition. If systems become available earlier than scheduled, updates will be provided on our website. Stay informed with the latest conversion resources online at www.mypartners.bank.  

 

Conversion Weekend Overview 

Online & Mobile Banking 

  • Online and mobile banking will be unavailable from Friday, November 6, 2026 at 6:00 p.m. through Monday, November 9, 2026 at 8:00 a.m. 

  • Beginning Monday, November 9, 2026, at 8:00 a.m., you will need to download our new My Partners Bank Mobile app from the Apple App Store or Google Play Store.  

  • Your current mobile banking app will no longer function after Friday, November 6, 2026, at 6:00 p.m. 

Bill Pay 

  • Bill Pay will be unavailable from Thursday, November 5, 2026, at 6:00 p.m. through Monday, November 9, 2026, at 8:00 a.m. 

  • Previously scheduled Bill Pay payments, loan payments, and transfers will be processed as scheduled. 

  • Existing Bill Pay information will transfer to the new online banking platform. 

Debit Cards & ATMs 

  • Your debit card will continue to work throughout the conversion weekend. 

  • There will be no changes to your debit card number or PIN. 

  • ATMs will remain available throughout the conversion weekend. 

  • Instant-issue debit cards will not be available on Friday, November 6, 2026. 

Statements & eStatements 

  • Two account statements will be generated in November: one on November 5, 2026, and a second on November 30, 2026. 

  • If you receive eStatements, please download any statements you wish to retain by Thursday, November 5th at 6:00 p.m. 

  • Historical eStatements dated before November 5, 2026, may be temporarily unavailable following the conversion. 

  • Your current eStatement enrollment will continue automatically after conversion. 

Action Required After Conversion 

External Transfers 

  • Existing external transfer connections will not transfer to the new platform. 

  • Beginning November 9, 2026, you will need to re-establish any external transfers using your routing and account numbers. 

Alerts 

  • Existing account alerts will not transfer to the new platform. 

  • Beginning November 9, 2026, you may establish new alerts within online banking. 

Additional Services 

Telephone Banking 

  • Telephone Banking will be unavailable from Friday, November 6, 2026, at 6:00 p.m. through Monday, November 9, 2026, at 8:00 a.m. 

QuickBooks®/Quicken® 

  • Please download any needed transaction history by Thursday, November 5, 2026, at 6:00 p.m. 

  • A QuickBooks/Quicken conversion guide will be available on our conversion resource page. 

What You Need to Do 

Thursday, November 5, 2026, through Monday, November 9, 2026 

  • Download any needed eStatements and QuickBooks/Quicken transactions by November 5. 

  • Expect online and mobile banking to be unavailable November 6-9. 

  • Download the new My Partners Bank Mobile app beginning November 9. 

  • Re-establish external transfers and account alerts after conversion. 

 

Our team will also be available throughout the process to answer questions and help you prepare. Whether you bank with us in a branch, online banking, or through the mobile app, our goal is to make sure you feel informed and supported every step of the way. 

At Partners Bank, we are passionate about the communities and customers we serve. Technology may change, but our commitment to personal service and genuine relationships will not.  

Thank you for your trust, your business, and the opportunity to be your banking partner. We are excited about what this next chapter means for Partners Bank and, most importantly, for you. Because when we invest in better ways to serve our customers and communities, we truly are better together.